Abstract: Influencing Plastic Surgery Patient Experience: Factors Affecting Patient Satisfaction Surveys
نویسندگان
چکیده
The results point to the importance of identifying physician and staff system needs prior to contacting vendors. Identifying needs can inform development of checklists for system functionality during vendor demonstrations. Items to include on the checklist include integration of administrative and clinical workflows, and integration with other systems. Functionality specific to plastic surgery practices include ease of uploading and annotating pictures, management of inventory, documentation of skincare needs and purchase history, and integration with practice management software for insurance and private billing. Other functionality needs include patient engagement and provision of relevant patient education materials.
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